[A Collection of customer relations improvement speeches by Ken Johnston], Managing the high bill experience



Creating satisfied customers for US Sprint

Type of Work:
Multimedia kit
Registration Number / Date:
PAu001253385 / 1989-06-29
Date of Creation:
1988
Title:
Creating satisfied customers for US Sprint.
Basis of Claim:
New Matter: text added to some prev. pub. text; cinematographic material.
Description:
1 kit.
Copyright Claimant:
Kaset, Inc.
Notes:
Cataloged from appl.
Names:
Kaset, Inc.

Copyrights records by Kaset, Inc.

Managing the high bill experience

Type of Work:
Multimedia kit
Registration Number / Date:
PAu001253387 / 1989-06-29
Date of Creation:
1988
Title:
Managing the high bill experience.
Description:
1 kit.
Copyright Claimant:
Kaset, Inc.
Notes:
Cataloged from appl.
Names:
Kaset, Inc.

Advanced customer relations for financial institutions

Type of Work:
Multimedia kit
Registration Number / Date:
PAu001253388 / 1989-06-29
Date of Creation:
1988
Title:
Advanced customer relations for financial institutions.
Description:
1 kit.
Copyright Claimant:
Kaset, Inc.
Notes:
Cataloged from appl.
Names:
Kaset, Inc.

Creating satisfied citizens and customers

Type of Work:
Multimedia kit
Registration Number / Date:
PAu001253389 / 1989-06-29
Date of Creation:
1988
Title:
Creating satisfied citizens and customers.
Basis of Claim:
New Matter: text added to some prev. pub. text; cinematographic material.
Description:
1 kit.
Copyright Claimant:
Kaset, Inc.
Notes:
Cataloged from appl.
Names:
Kaset, Inc.

The Field ambassador

Type of Work:
Multimedia kit
Registration Number / Date:
PAu001253390 / 1989-06-29
Date of Creation:
1988
Title:
The Field ambassador.
Description:
1 kit.
Copyright Claimant:
Kaset, Inc.
Notes:
Cataloged from appl.
Names:
Kaset, Inc.

Selling ... naturally!

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000274656 / 1985-11-27
Date of Publication:
September 15, 1985
Date of Creation:
1985
Title:
Selling ... naturally!.
Imprint:
Tampa : Kaset, c1985.
Description:
1 videocassette, 1 student workbook, 1 facilitator's guide.
Copyright Claimant:
Kaset, Inc.
Authorship on Application:
Kaset, Inc., employer for hire.
Names:
Kaset, Inc. (27 documents)
example document: Responsible driving

Coaching customer relations skills

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000274657 / 1985-11-27
Date of Publication:
March 15, 1985
Date of Creation:
1985
Title:
Coaching customer relations skills.
Imprint:
Tampa : Kaset, c1985.
Description:
1 videocassette, 1 student workbook, 1 facilitator's guide.
Copyright Claimant:
Kaset, Inc.
Authorship on Application:
Kaset, Inc., employer for hire.
Names:
Kaset, Inc.

Creating satisfied customers

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000326553 / 1987-03-19
Date of Publication:
September 1, 1984
Date of Creation:
1984
Title:
Creating satisfied customers.
Imprint:
Tampa, Fla. : Resource, Inc., 1984.
Description:
6 sound cassettes, 1 student workbook, 1 facilitator guide + slides.
Copyright Claimant:
Kaset, Inc.
Copyright Notice:
notice: Resource, Inc.
Names:
Kaset, Inc.
Resource, Inc. (5 documents)
example document: You're not alone

Copyrights records by Resource, Inc.

Join the winners!

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000336357 / 1987-05-04
Date of Publication:
October 1, 1986
Date of Creation:
1986
Title:
Join the winners!.
Credits:
Produced by Tampa Electric Company and Kaset, Inc.
Imprint:
[Tampa] : Kaset, c1986.
Description:
1 kit.
Copyright Claimant:
Kaset, Inc.
Authorship on Application:
Kaset, Inc., employer for hire.
Names:
Kaset, Inc.
Tampa Electric Company (2 documents)
example document: Transmission spread sheets

Copyrights records by Tampa Electric Company

Coaching extraordinary customer relations

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000410922 / 1988-07-05
Date of Publication:
May 13, 1988
Date of Creation:
1988
Title:
Coaching extraordinary customer relations.
Basis of Claim:
New Matter: "additional text and new cinematographic material."
Previous Registration:
Some text prev. pub.
Copyright Note:
C.O. correspondence.
Description:
1 kit.
Copyright Claimant:
Kaset, Inc.
Names:
Kaset, Inc.

Creating satisfied customers for credit services

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000410923 / 1988-07-05
Date of Publication:
May 15, 1988
Date of Creation:
1988
Title:
Creating satisfied customers for credit services.
Basis of Claim:
New Matter: "additional text and cinematographic material."
Previous Registration:
Some text prev. pub.
Copyright Note:
C.O. correspondence.
Description:
1 kit.
Copyright Claimant:
Kaset, Inc.
Names:
Kaset, Inc.

Everybody has a customer for gas utilities

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000410924 / 1988-07-05
Date of Publication:
April 1, 1988
Date of Creation:
1988
Title:
Everybody has a customer for gas utilities.
Application Title:
Everybody has a customer.
Basis of Claim:
New Matter: "additional text and cinematographic material."
Previous Registration:
Some text prev. pub.
Copyright Note:
C.O. correspondence.
Description:
1 kit.
Copyright Claimant:
Kaset, Inc.
Names:
Kaset, Inc. (27 documents)
example document: Responsible driving

Creating satisfied customers for gas and electric customers

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000410925 / 1988-07-05
Date of Publication:
January 15, 1988
Date of Creation:
1988
Title:
Creating satisfied customers for gas and electric customers.
Basis of Claim:
New Matter: "additional text and new cinematographic material."
Previous Registration:
Some text prev. pub.
Copyright Note:
C.O. correspondence.
Description:
1 kit.
Copyright Claimant:
Kaset, Inc.
Names:
Kaset, Inc.

Creating satisfied customers for electric utilities

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000411171 / 1988-07-05
Date of Publication:
January 15, 1988
Date of Creation:
1988
Date in Notice:
notice: 1987
Title:
Creating satisfied customers for electric utilities.
Basis of Claim:
New Matter: additional text & cinematographic material.
Previous Registration:
Preexisting material: some prev. pub. text.
Copyright Note:
C.O. correspondence.
Description:
1 kit.
Copyright Claimant:
Kaset, Inc.
Names:
Kaset, Inc.

Creating satisfied customers for gas utilities

Type of Work:
Multimedia kit
Registration Number / Date:
PA0000411173 / 1988-07-05
Date of Publication:
January 15, 1988
Date of Creation:
1988
Title:
Creating satisfied customers for gas utilities.
Basis of Claim:
New Matter: additional text & cinematographic material.
Previous Registration:
Preexisting material: some prev. pub. text.
Copyright Note:
C.O. correspondence.
Description:
1 kit.
Copyright Claimant:
Kaset, Inc.
Names:
Kaset, Inc. (27 documents)
example document: You're not alone

How to achieve extraordinary customer relations

Type of Work:
Non-dramatic literary work
Registration Number / Date:
PA0000429413 / 1989-06-29
Date of Publication:
May 8, 1989
Date of Creation:
1989
Title:
How to achieve extraordinary customer relations.
Description:
1 v.
Copyright Claimant:
Kaset, Inc.
Names:
Kaset, Inc.

Managing and motivating

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0001958312 / 1986-08-07
Date of Publication:
November 1, 1985
Date of Creation:
1985
Title:
Managing and motivating.
Copyright Note:
C.O. correspondence.
Description:
1 v.
Copyright Claimant:
Kaset, Inc.
Names:
Kaset, Inc. (27 documents)
example document: You're not alone

[A Collection of customer relations improvement speeches by Ken Johnston]

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TX0002454868 / 1988-11-16
Date of Publication:
September 23, 1988
Date of Creation:
1988
Title:
[A Collection of customer relations improvement speeches by Ken Johnston]
Description:
8 v.
Other Title:
How to achieve customer excellence
You and your corporate culture--are you customer focused?
How to be on the winning side of the customer service revolution
How can you give customers what they really want?
Copyright Claimant:
Kaset, Inc.
Notes:
Title from appl.
Includes How to achieve customer excellence, You and your corporate culture--are you customer focused?, How to be on the winning side of the customer service revolution, and How can you give customers what they really want?
Authorship on Application:
Kaset, Inc., employer for hire.
Names:
Ken Johnston (10 documents)
example document: Perpetuating American mythology

Copyrights records by Johnston, Ken

Kaset, Inc.

Enhancing program impact

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000372340 / 1989-06-29
Date of Creation:
1988
Title:
Enhancing program impact.
Edition:
Rev. Sept. 1988
Description:
1 v.
Copyright Claimant:
Kaset, Inc.
Names:
Kaset, Inc.

Managing the collections experience for credit services

Type of Work:
Non-dramatic literary work
Registration Number / Date:
TXu000376931 / 1989-06-29
Date of Creation:
1989
Title:
Managing the collections experience for credit services.
Description:
88 p.
Copyright Claimant:
Kaset, Inc.
Names:
Kaset, Inc.
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